Privacy Policy

Introduction

CreatorShield ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using CreatorShield, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password, and profile details
• Business Information: Company name, address, tax ID (optional)
• Payment Information: Processed through Stripe; we do not store complete payment card details
• User Content: Files, invoices, contracts, and media kit content you create
• Communications: Messages you send through our platform or support channels

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on pages
• Device Information: Browser type, operating system, device identifiers
• IP Address: Used for security, analytics, and e-signature verification
• Cookies: Session cookies for authentication and preferences

1.3 Information from Third Parties

• Authentication Providers: If you sign in with Google, we receive your email and profile information
• Payment Processor: Stripe provides transaction status and payment method details

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related notifications
• Send invoices, contracts, and payment links on your behalf
• Respond to your inquiries and provide customer support
• Send administrative emails (account updates, security alerts)
• Send marketing communications (with your consent)
• Analyze usage patterns to improve the platform
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

3.1 With Your Consent

When you use features that share information (e.g., public media kit, sending invoices to clients).

3.2 Service Providers

We share information with trusted third parties who help us operate the Service:

• Supabase: Database and authentication services
• Stripe: Payment processing
• Vercel: Hosting and infrastructure
• Resend: Email delivery

3.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of CreatorShield, our users, or others.

3.4 Business Transfers

If CreatorShield is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Secure authentication with password hashing
• Regular security audits and updates
• Access controls limiting employee access to user data

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion:

• Account data is deleted within 30 days
• Files and content are deleted within 30 days
• Transaction records may be retained for legal/tax purposes (up to 7 years)
• Aggregated, anonymized data may be retained indefinitely for analytics

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@creatorshield.com. We will respond within 30 days.

7. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and security
• Preference Cookies: Remember your settings (e.g., dark mode)
• Analytics Cookies: Understand how users interact with the platform

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service.

8. Children's Privacy

CreatorShield is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

10. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes become effective constitutes acceptance.

12. For EU/EEA Users (GDPR)

If you are located in the European Union or European Economic Area:

• Our legal basis for processing is contract performance, legitimate interests, and consent
• You have the right to lodge a complaint with your local data protection authority
• We are committed to GDPR compliance

13. For California Users (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell data)
• Right to non-discrimination for exercising your rights

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: